92go Privacy Policy

1.Introduction

92go ("92go", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with our online gaming platform at https://92go.one ("Platform"). This Privacy Policy ("Policy") sets out the basis on which we collect, use, store, disclose, and otherwise process personal data in connection with your use of the Platform.

By registering a 92go account, visiting the Platform, or using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, please do not use the 92go Platform.

This Policy should be read alongside the Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2.Data Controller

For the purposes of this Policy, 92go acts as the data controller in respect of personal data collected through the Platform. As data controller, 92go determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and in a transparent manner.

If you have any questions about this Policy or wish to exercise any of your data rights described below, please contact the 92go support team through the live chat system available on the Platform. The Platform contact email address is displayed as plain text on the 92go website for reference.

3.Personal Data We Collect

92go collects personal data through several channels in the course of operating the Platform. The categories of personal data we collect include, but are not limited to:

Registration and Account Data:

• Full legal name as it appears on your CNIC (Computerised National Identity Card).
• Date of birth and age verification information.
• Pakistani mobile telephone number and email address.
• Username and encrypted password.
• Residential city and province (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).

KYC and Identity Verification Data:

• Photographic copies of your CNIC (front and reverse).
• Selfie photographs submitted for identity verification purposes.
• Payment method ownership verification documents.
• Source of funds documentation where required.

Financial Transaction Data:

• Deposit and withdrawal amounts, dates, and payment method identifiers.
• JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment provider reference numbers.
• Account balance history and transaction records.

Gameplay and Behavioural Data:

• Games played, wagers placed, wins and losses, bonus usage history.
• Session duration, login frequency, and platform activity logs.
• Responsible gaming tool settings (deposit limits, self-exclusion status, session reminders).

Technical and Device Data:

• IP address, device type, operating system, and browser type.
• Cookies and similar tracking technologies (see Section 9).
• Geographic location data derived from IP address.

Communication Data:

• Support chat transcripts and records of email correspondence with 92go.
• Feedback, dispute submissions, and complaints.

4.How We Use Your Personal Data

92go processes your personal data for the following purposes and on the following legal bases:

• Account creation and management – To register your 92go account, verify your identity, manage your profile, and provide access to all platform features. Legal basis: performance of contract.
• KYC and age verification – To verify that you meet the minimum age requirement of 18 years and to comply with anti-money laundering obligations. Legal basis: legal obligation and legitimate interests.
• Payment processing – To process deposits and withdrawals via JazzCash, Easypaisa, and other supported payment methods, and to maintain accurate financial records. Legal basis: performance of contract.
• Platform security and fraud prevention – To detect and prevent fraudulent activity, unauthorised access, money laundering, and abuse of 92go systems. Legal basis: legitimate interests and legal obligation.
• Responsible gaming compliance – To monitor gameplay patterns for indicators of problem gambling and to administer self-exclusion, deposit limits, and session controls. Legal basis: legal obligation and legitimate interests.
• Customer support – To respond to your queries, complaints, and dispute submissions via live chat and other support channels. Legal basis: performance of contract and legitimate interests.
• Platform improvement – To analyse aggregated usage data to improve game selection, site performance, and user experience. Legal basis: legitimate interests.
• Marketing communications – To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Legal basis: consent. You may withdraw consent at any time through your account settings.

5.Data Sharing and Third-Party Disclosure

92go does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment service providers – JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment processors require transaction data to process deposits and withdrawals on your behalf.
• KYC and identity verification providers – Third-party identity verification services may process your submitted documents to assist in completing the KYC process.
• Game content providers – Studio providers of slot, live casino, and other game content may receive anonymised session data for game performance and compliance purposes.
• Regulatory and law enforcement authorities – 92go may be required to disclose personal data to competent authorities, regulatory bodies, or law enforcement agencies where mandated by applicable law or official legal process.
• Group companies and service providers – Affiliated entities within the 92go group and contracted service providers (e.g., cloud hosting, customer support platforms) who process data on our behalf under appropriate data processing agreements.

6.Data Retention

92go retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with 92go plus a minimum of five (5) years following account closure, in accordance with standard financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or the date of last transaction, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support and communication records: Retained for a minimum of three (3) years from the date of the most recent communication.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance.

At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with 92go's internal data disposal procedures.

7.Your Data Rights

Depending on applicable law, you may have the following rights in respect of your personal data held by 92go:

• Right of access: You may request a copy of the personal data 92go holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: In certain circumstances, you may request that 92go delete your personal data. This right is subject to exceptions, including where retention is required for legal compliance or dispute resolution purposes.
• Right to restrict processing: You may request that 92go limits the processing of your personal data in certain circumstances while a matter is under review or dispute.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to 92go where processing is based on consent or contract.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests where you believe your rights and freedoms override those interests.

To exercise any of the above rights, please contact 92go's support team via the live chat function on the Platform. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection obligations. We may need to verify your identity before fulfilling a request.

8.Data Security

92go implements technical and organisational security measures appropriate to the sensitivity of the personal data processed on the Platform. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 92go's servers.
• Encryption of sensitive data at rest, including KYC documents and payment information.
• Role-based access controls limiting 92go staff access to personal data on a need-to-know basis.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Two-step verification options for player accounts to reduce the risk of unauthorised access.
• Monitoring systems designed to detect and alert on anomalous or suspicious account activity.

While 92go takes reasonable steps to protect your personal data, no internet-based system is entirely immune to security risks. You are responsible for keeping your 92go login credentials secure and for notifying 92go immediately if you suspect your account has been compromised.

9.Cookies and Tracking Technologies

92go uses cookies and similar tracking technologies on the Platform to ensure the proper functioning of the website, to analyse usage patterns, and to personalise your experience. The types of cookies used include:

• Strictly necessary cookies: Required for core Platform functionality, including login session management, security token maintenance, and load balancing. These cannot be disabled without affecting Platform performance.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the Platform. This data helps 92go improve the site experience over time.
• Functional cookies: Used to remember your preferences — such as display language settings and responsible gaming tool configurations — between sessions.
• Marketing cookies: Where you have provided consent, these cookies support personalised content and promotional communications relevant to your account activity and interests.

You may manage your cookie preferences through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the 92go Platform. 92go does not use cookies to track your activity on third-party websites unrelated to the Platform.

10.Children's Privacy

The 92go Platform is strictly intended for adults aged 18 years and over. 92go does not knowingly collect, store, or process personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered a 92go account or submitted personal data to the Platform, please contact 92go support immediately via the live chat function so that we can investigate and take appropriate action without delay.

11.Changes to This Privacy Policy

92go reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform operations. Revised versions will be published on this page with an updated effective date. Where changes are material, 92go will make reasonable efforts to notify registered players through the email address associated with their account or via an in-platform notification.

Your continued use of the 92go Platform following publication of a revised Privacy Policy constitutes your acceptance of the revised Policy. Please review this page periodically to remain informed of how we handle your personal data.

12.Contact

If you have questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by 92go, please contact our support team through the live chat system available on the Platform at any time. Support operates in English, 24 hours a day, 7 days a week.

For written privacy enquiries, you may also reference the plain-text contact email address displayed on the 92go website. Please note that privacy-related requests will be actioned by the relevant internal team and may take up to 30 days to fully resolve, depending on the complexity of the request.